These Terms are the agreement between you and Moontel.
1. Acceptance and scope
These Terms apply to everything we offer: the website at moontel.net; the Moontel app at app.moontel.net; your Moontel account; surveys and Data Rewards; your Moontel eSIM and the mobile data on it; support; and paid products, if and when we make them available.
You accept these Terms when you tick the box confirming that you agree to them. If you do not accept them, you cannot create an account or use the app.
Reading our Privacy Policy is not the same as agreeing to these Terms. The Privacy Policy tells you what we do with your data; these Terms set out the agreement between us. We ask you to confirm you have read the first, and to agree to the second.
Moontel is an early-stage project (an MVP) operated by Tommaso Tonarelli in Italy. A Moontel company has not yet been incorporated. When it is, these Terms will be updated to name the incorporated company as the operator. You can contact us at contacts@moontel.net.
2. Eligibility and minimum age
You must be at least 16 years old to create a Moontel account and use the service. We ask you to confirm this when you sign up.
You must also be legally able to enter into this agreement, and you must not be barred from using the service under any applicable law or sanctions regime.
Moontel is currently offered to users in the European Union and the European Economic Area.
Survey providers may apply their own eligibility rules, including their own age requirements. Meeting our requirements does not guarantee that a given provider will accept you.
3. Account creation and security
You need an account to use the app and to take surveys.
One person, one account. You may hold one account. It is personal to you and you may not share it, sell it, or let anyone else use it.
You are responsible for keeping access to your email account secure. Anyone who can read your email can request a sign-in code for your Moontel account, so please protect it. Tell us as soon as possible if you think someone else has accessed your account.
4. Email verification
We sign you in using a one-time code sent to your email address. There is no password.
This means your email address must be one you control and can access. If you lose access to it, you may lose access to your Moontel account, including any mobile data associated with it. We limit how often codes can be requested, to protect the service from abuse.
5. Accurate profile information
Some of what you tell us — your country of residence, your date of birth, your gender, your postal code and your employment details — is used to match you to surveys.
You must give accurate information. Market research depends on responses coming from the people they are supposed to come from. Providing false profile information in order to reach surveys you would not otherwise qualify for is a breach of these Terms and of the Acceptable Use and Anti-Fraud Rules.
You can update your profile at any time. Doing so may change which surveys you see.
6. Survey availability
We do not guarantee that any surveys will be available to you, at any time, or at all.
The surveys you see come from third-party providers. How many there are, what they pay and who they want depends entirely on what those providers and their clients are looking for at that moment. This changes constantly and is outside our control.
Some users will see many surveys. Some will see few. Some will see none. This is normal and is not a fault in the service. We may add, remove or change survey providers at any time.
7. Survey eligibility and matching
Not every survey is available to every user. Surveys target particular groups — a country, an age range, an occupation, a level of seniority — and if you do not match, you will not see the survey, or you will not be able to start it.
We rank and filter what you see automatically. We may hide or demote surveys that turn away a high proportion of the people who try them, because they waste your time.
The estimated length and the estimated reward shown next to a survey are estimates provided by the provider and can change. A survey may take longer than estimated, and the amount finally credited may differ from the amount shown. Section 9 explains why.
8. Screenouts, disqualifications and quota full
A survey can end without any reward. This is normal and it will happen to you.
- Screenout. The early questions establish that you are not the person the study needs.
- Disqualification. Something during the survey means your response cannot be used.
- Quota full. The study already has enough responses from people like you — sometimes this happens seconds before you would have finished.
In all of these cases, no Data Reward is earned. It is how market research works, and it is not something Moontel controls. Some providers pay a very small amount for screenouts; where that happens, that payment is not treated as a survey completion and does not generate a Data Reward.
9. Valid completion and verification
Only a completion that the survey provider confirms to us, through an authenticated message, generates a Data Reward.
What does not prove you have earned a reward:
- Reaching a “thank you” or “success” page does not prove it. That page is shown by the provider's website, not by Moontel.
- Being redirected back to Moontel does not prove it. The return address in your browser is not a payment instruction, and we deliberately do not treat it as one. We ignore any reward amount or status that arrives through your browser.
- A survey appearing to finish does not prove it.
The reward is created when the provider sends us a message, on their own connection, confirming the completion, and when we have verified that the message genuinely came from them.
Timing. These messages usually arrive within minutes, but they can take longer, and providers may retry for several days. A reward that has not appeared immediately is not necessarily lost.
Review. Some outcomes cannot be classified automatically. When that happens we hold the outcome for review rather than guessing. You will see this in your reward history.
Duplicates. If the same completion reaches us more than once, it is paid once. Duplicate or repeated messages do not generate a second reward.
If you believe a completion was not credited correctly, contact us. Section 12 explains what happens next.
10. Data Rewards
A validated completion earns a Data Reward: an amount of mobile data added to your Moontel eSIM.
How the amount is determined. The provider tells us what it is paying for your completion. We deduct our platform costs and a reserve. The remainder is converted into mobile data at the rate that applies to your country at that moment. We always round down.
Data rates differ by country and change over time. The same survey payment may therefore produce a different amount of data in different countries or at different times.
Delivery. A Data Reward is delivered onto your Moontel eSIM. If you do not have an eSIM yet, we will provision one. If your device does not support eSIM, we cannot deliver the reward, and we will tell you.
11. No cash value and no cash withdrawal
Data Rewards are not money. They have no cash value. They cannot be withdrawn, redeemed for cash, exchanged, sold, transferred to another person, or converted into any other currency or asset. There is no cash balance in your Moontel account, and there is no mechanism anywhere in the service to take money out of it.
Data Rewards are mobile data, usable on your Moontel eSIM, and nothing else. Nothing in this section affects any right you may have under consumer law in relation to a paid product, if and when we offer one.
12. Pending, rejected or reversed rewards
Pending. A reward may be pending while we wait for the provider's confirmation, or while an outcome is under review.
Rejected. A reward is not created where the provider tells us the survey was a screenout, a disqualification, or a quota-full, or where we cannot verify the message.
Reversed. Providers sometimes reverse a payment after the fact — for example if the research company rejects a response as invalid. When a provider reverses a completion, we record it and the outcome goes to review.
We do not automatically take back mobile data that has already been delivered to you. If a reversal affects data you have already received, we will look at it individually rather than deducting automatically.
Disputing a decision. If you think a reward decision is wrong, contact us at contacts@moontel.net with roughly when you took the survey and what happened. A person will look at it. Nothing in this section limits your rights under applicable consumer law.
13. Fraud and prohibited conduct
You must not:
- give false information in your profile, or misrepresent who you are;
- attempt to take surveys you are not eligible for by disguising your location or characteristics;
- interfere with, replay, modify, forge or attempt to forge the messages that confirm survey completions;
- attempt to obtain a reward for a survey you did not genuinely complete;
- use bots, scripts, emulators or automation to interact with Moontel or with survey providers;
- rush through surveys giving meaningless answers in order to reach the end;
- attempt to gain unauthorised access to any part of the service;
- interfere with the operation, security or integrity of the service.
The Acceptable Use and Anti-Fraud Rules set this out in more detail and form part of these Terms.
14. Multiple accounts, bots, VPNs and automation
One person, one account. Creating or using more than one account is a breach of these Terms.
No automation. Surveys must be completed by you, personally, as a human being. Automated tools are prohibited.
VPNs and proxies. Using a VPN or proxy is not in itself prohibited. However, survey providers use location to decide eligibility, and misrepresenting your location in order to reach surveys you would not otherwise qualify for is prohibited. Providers may also refuse to serve surveys to connections they identify as VPNs or proxies, and that is their decision, not ours.
If your declared country of residence and the country your connection appears to come from do not match, we may limit what we share and which surveys we show you.
15. eSIM eligibility and compatible devices
Your Moontel eSIM requires a device that supports eSIM and is not locked to a specific carrier in a way that prevents installation.
Your device tells us whether it supports eSIM. If it does not, we cannot provision one, and any Data Reward you earn on that device cannot be delivered. We cannot provide a list of every compatible device, and compatibility can depend on where a device was purchased and how it was configured by the seller or carrier. Please check your device before relying on Moontel for connectivity.
16. Installation and activation
When your eSIM is provisioned, we send you the details needed to install it, including a QR code and an activation code.
Treat those details as confidential. Anyone who obtains them may be able to install your profile. Installation happens on your device, through your device's own settings. We can help, but we cannot install the profile for you. An eSIM profile is generally tied to the device it is installed on and cannot simply be moved.
17. Coverage, speed and local networks
We do not guarantee coverage, connection speed, network availability, or that you will connect to any particular operator.
Your Moontel eSIM works through partner networks and local operators. Which network you connect to, how fast it is, and whether there is coverage where you are, is determined by those operators and by local conditions — not by Moontel. Mobile networks are affected by geography, buildings, congestion, maintenance, weather and local regulation. Performance varies.
Please do not rely on Moontel as your only means of communication in a situation where being unreachable would be dangerous. We make no service level commitment.
18. Paid plans and checkout, when active
Moontel does not currently sell anything. There is no checkout, no payment page, and no way to buy a Moontel product. Everything in this section is inactive.
If we introduce paid plans in the future, we will update these Terms first to set out the price, what is included, how the product is delivered, and your refund and cancellation rights.
19. Refund and withdrawal rights, when active
If and when Moontel sells to consumers, any mandatory statutory withdrawal or cancellation right will be honoured, and nothing in these Terms will attempt to exclude it. Because Moontel does not currently sell anything, there is nothing to refund today.
20. Third-party providers
Moontel depends on third parties, and this affects what we can promise.
Survey providers. Surveys are supplied and operated by third-party providers. When you take a survey you leave Moontel and go to their website. Their terms and their privacy policy apply to what happens there. We are not responsible for the content of a survey, for the questions asked, or for how a provider assesses your response.
Our eSIM partner and local operators. Connectivity is delivered through our eSIM partner and local mobile operators. Coverage and performance are theirs, not ours.
Infrastructure providers. We use third parties for hosting, email and analytics. The Privacy Policy names these companies and explains what each of them receives.
21. Suspension and termination
You can stop at any time. You may stop using Moontel whenever you like, and you can delete your account by emailing contacts@moontel.net from your registered address. Section 21 of the Privacy Policy explains what we delete and what we may need to keep. Mobile data already loaded onto your eSIM is consumed on the device and is not refundable.
We may suspend or close an account where we have reasonable grounds to believe that these Terms or the Acceptable Use and Anti-Fraud Rules have been breached, where required by law, or where necessary to protect the service or other users.
We will act proportionately: where the circumstances allow, we will contact you before acting; we will tell you the reason, unless a law prevents us; you can challenge the decision by contacting us, and a person will review it; we will not withhold or cancel rewards that were validly earned, except where they resulted from a breach of these Terms.
Nothing in this section allows us to act arbitrarily, and nothing in it removes any right you have under applicable law.
22. Changes to the service
Moontel is a developing product. We may add, change or remove features, change which survey providers we work with, and change how rewards are calculated for future surveys.
Where a change significantly disadvantages you, we will give you reasonable notice before it takes effect. Changes to how rewards are calculated apply to surveys you take after the change, not retroactively to rewards already earned.
23. Intellectual property
Moontel owns the app, the website, the Moontel name and logo, and the content we create. All rights reserved. You may use them only as needed to use the service.
You may not copy, modify, reverse engineer, resell or redistribute any part of the service, except where the law gives you a right to do so regardless of this clause. Content within a survey belongs to the provider or to the research company behind it.
24. Disclaimers
We provide Moontel with reasonable care and skill, but we do not promise that:
- surveys will be available to you;
- you will earn any particular amount of mobile data, or any at all;
- the service will be uninterrupted or free of errors;
- coverage, speed or a particular network will be available.
Some countries do not allow certain disclaimers to be excluded. Where that is the case, those protections apply to you and this section does not reduce them.
25. Liability and mandatory consumer rights
We are responsible to you for loss we cause by failing to use reasonable care and skill, or by breaching this agreement, where that loss was a foreseeable result of what we did.
We are not responsible for loss that was not foreseeable, or for loss caused by circumstances outside our reasonable control — including the decisions of survey providers, network operators or your device manufacturer.
We do not exclude or limit our liability where the law does not allow it. In particular, nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded.
If you are a consumer, you have rights under the law of the country where you live that these Terms cannot take away. Nothing in these Terms affects those rights.
26. Indemnity
If you use Moontel in a way that breaches these Terms and that causes a third party to bring a claim against us, you agree to be responsible for the reasonable costs directly resulting from that claim.
This applies only where the claim results from your own deliberate breach or negligence, only to reasonable and directly resulting costs, and only to the extent permitted by the law that applies to you. If you are a consumer, this section applies only so far as consumer protection law allows.
27. Governing law and disputes
These Terms are governed by the law of Italy, where the operator is based.
The following applies and is not open for negotiation in the drafting:
- If you are a consumer, you keep the protection of the mandatory rules of the country where you live, and you may bring proceedings in the courts of that country. A choice of law in these Terms cannot deprive you of that.
- We will try to resolve any complaint with you directly first. Please contact us before taking any other step.
If you are a consumer in the European Union and we cannot resolve a dispute directly, you may be able to use an alternative dispute resolution body. We will point you to the relevant options on request.
28. Changes to the Terms
We will update these Terms as the service develops. Each version has a version number and a date. When we make a material change, we will tell you before it takes effect and ask you to accept the new version.
If you do not accept the new Terms, you can continue to use your account until the change takes effect, and after that you will not be able to continue using the parts of the service the change applies to. We will tell you clearly what this means for any mobile data you have already earned, and we will not use a change of Terms as a way to take away something you have already earned.
29. Contact
Operator: Tommaso Tonarelli, Moontel project (MVP; company not yet incorporated), Italy.