How can we help?
Find quick answers about Moontel, eSIM compatibility, coverage, Levels, and getting started.
Getting started
Learn the basics of Moontel and how to get started.
eSIM installation
Understand what you need before installing and using an eSIM.
Device compatibility
Check whether your phone supports eSIM.
Coverage
Explore where Moontel is designed to work.
Moontel Levels
See how optional Levels fit into the Moontel experience.
Free internet
Learn how Moontel is building free internet access.
Get started
Open the Moontel web app, create your account and complete a survey that matches your profile. Once your completion is confirmed, the installation option will appear.
Contact
Reach the Moontel team.
FAQ
How do I join Moontel?
Open the Moontel web app, create your account and complete a survey that matches your profile. Once your completion is confirmed, your permanent eSIM is ready to install and the installation option will appear.
Does Moontel work in my country?
Moontel works in 218 countries. You can check the coverage page to see supported destinations.
Does my phone support eSIM?
Your phone must support eSIM and be unlocked. You can use the device compatibility page as a first check.
Do I need a new eSIM for every trip?
No. Moontel is designed around one eSIM that stays on your phone as a second mobile data line.
What are Moontel Levels?
Moontel Levels are optional upgrades for users who want more data, more speed, or more control.
How do I contact Moontel?
You can contact the Moontel team from the Contact page.