This Privacy Policy explains how Moontel collects and uses personal data through the public website at moontel.net.
The public website presents Moontel, links to the Moontel web app and may collect limited information through contact or product request forms. The website itself does not sell mobile plans, process user payments, issue eSIMs, operate surveys or provide rewards.
This Privacy Policy applies to the public website, related email communications and website analytics.
The Moontel web app is a separate product surface. This public website notice does not describe all app account, survey, reward or eSIM provisioning data flows unless a product-specific notice expressly says so.
1. Who we are
Moontel is a technology project and company in formation.
For the purposes of this Privacy Policy, "Moontel", "we", "us" or "our" means the Moontel project operator responsible for operating the website and deciding how personal data is processed.
Moontel is currently a company in formation.
Contact email:
contacts@moontel.net
Once the Moontel legal entity is incorporated, this Privacy Policy may be updated to identify the incorporated company.
2. What data we collect
Moontel collects only limited personal data through the public website.
2.1 Data you provide
If you submit, or previously submitted, a Moontel signup or contact form, we may collect:
- your email address;
- your country.
The public website does not currently collect your phone number, payment details, eSIM details, survey answers, reward history or app activity.
2.2 Technical data
When you visit the website, we may automatically collect limited technical data necessary to operate, secure and maintain the website, such as:
- IP address;
- browser and device information;
- operating system;
- timestamps;
- pages visited;
- referring page or URL;
- security logs;
- server logs;
- error or diagnostic logs.
2.3 Analytics data
Moontel may use Google Analytics to understand how visitors use the website and to measure website performance.
Google Analytics may collect information such as:
- pages visited;
- session information;
- approximate location;
- device and browser information;
- interactions with the website;
- traffic source;
- cookie or online identifiers, depending on the technical configuration.
Google Analytics is used for internal analytics and performance measurement. It helps us understand whether the website works properly, which pages are viewed, how users reach the website and how we can improve the public website experience.
2.4 Email communication data
If we send you emails, we may process basic email communication data, such as:
- email delivery status;
- bounce status;
- unsubscribe status;
- communication timestamps;
- email engagement data, such as opens or clicks, if enabled.
3. Why we use your data
We use personal data for the following purposes.
3.1 Signup and product communications
We use your email address and country to manage signup records, understand interest in Moontel by country and send product communications where permitted.
3.2 Product and launch communications
We may use your email address to send you updates about Moontel, including product news, app updates and related communications.
3.3 Internal analytics
Where website analytics is enabled, we use analytics data to measure website traffic, understand how visitors use the website, improve content and evaluate the performance of our public pages.
3.4 Website operation and security
We use technical data to operate the website, maintain security, prevent abuse, detect technical issues, troubleshoot errors and protect our systems.
3.5 Legal and compliance purposes
We may use limited data where necessary to comply with legal obligations, respond to lawful requests, enforce our terms, protect our rights or handle user requests.
4. Legal bases for processing
Where the GDPR applies, we rely on the following legal bases.
4.1 Consent
Where consent is required or requested, we rely on consent for:
- non-essential analytics cookies and tracking technologies, including Google Analytics where required;
- marketing or promotional email communications where consent is required by applicable law.
You can withdraw your consent at any time.
For cookies and analytics, you can use browser controls and any cookie banner or cookie settings tool that is made available on the website.
For email communications, you can unsubscribe using the link in our emails or by contacting us at contacts@moontel.net.
4.2 Legitimate interests
We rely on legitimate interests to:
- operate and secure the website;
- maintain technical and security logs;
- prevent abuse or misuse;
- understand general country-level interest in Moontel;
- respond to user requests;
- protect our rights and systems.
When we rely on legitimate interests, we use personal data only where our interests are not overridden by your rights and freedoms.
4.3 Legal obligation
We may process personal data where necessary to comply with applicable legal obligations or lawful requests.
5. Cookies and Google Analytics
The public website may use cookies, browser storage and Google Analytics according to its technical configuration.
At the time of this update, the public website does not provide a separate cookie settings tool.
Accepting this Privacy Policy does not mean that you consent to analytics cookies or tracking technologies.
Where consent is required, Moontel should obtain it before using non-essential analytics cookies or tracking technologies.
You can:
- control cookies through your browser settings;
- use any cookie banner or settings tool that is made available on the website;
- contact Moontel if you have questions about analytics or cookies.
Browser settings may not stop all analytics events or server-side technical logs, depending on the technical configuration.
Some technologies may be strictly necessary to operate or secure the website. These necessary technologies do not require your consent.
6. When we share data
We do not sell your personal data.
We only share personal data where needed to operate, secure and improve Moontel, including with providers that help us:
- host and protect the website;
- send emails;
- manage signup and contact records;
- provide analytics, where you have consented;
- maintain technical infrastructure;
- prevent abuse or security incidents;
- comply with legal obligations.
These providers may process personal data only for the purposes described in this Privacy Policy and subject to appropriate contractual and data protection safeguards.
We may also disclose information if required by law, to protect our rights, to prevent fraud or abuse, or as part of a future corporate transaction involving Moontel.
We do not allow your signup or contact data to be used by third parties for their own independent marketing purposes.
7. International transfers
Some technical providers used to operate the website, email infrastructure or analytics tools may process data outside your country or outside the European Economic Area.
Where required, we rely on appropriate safeguards, such as adequacy decisions, Standard Contractual Clauses, data processing agreements and other lawful transfer mechanisms under applicable data protection laws.
8. How long we keep your data
We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy.
In particular:
- signup and contact data is kept until you unsubscribe, request deletion, or we no longer need it for product communications;
- email suppression data may be kept to ensure we respect unsubscribe requests;
- technical and security logs are kept for limited periods, unless longer retention is needed for security, legal or troubleshooting reasons;
- analytics data is kept according to the settings of the analytics tool and your cookie choices;
- correspondence with us may be kept for as long as necessary to respond to your request and maintain appropriate records.
You may request deletion of your personal data at any time by contacting contacts@moontel.net, subject to any legal or technical retention requirements.
9. Your rights
Depending on where you live and subject to applicable law, you may have the right to:
- access your personal data;
- correct inaccurate or incomplete data;
- request deletion of your data;
- restrict the processing of your data;
- object to processing based on legitimate interests;
- object to direct marketing;
- request data portability;
- withdraw consent at any time, where processing is based on consent;
- lodge a complaint with a data protection supervisory authority.
To exercise your rights, contact us at:
We may need to verify your identity before responding to certain requests.
10. Email unsubscribe
You can unsubscribe from Moontel emails at any time by clicking the unsubscribe link in our emails or by contacting us at:
After you unsubscribe, we may keep limited information necessary to make sure we do not send you further marketing emails.
11. Children
The Moontel website and related forms are not intended for children under 16 years old.
If you are under 16, please do not provide personal data to Moontel.
If we become aware that we have collected personal data from a child under 16, we will take reasonable steps to delete it.
12. Web app and product services
The Moontel web app may involve additional data processing, including account access, profile information, survey launches, survey completion results, rewards, device or eSIM compatibility information, eSIM provisioning, support communications and app analytics.
Those product flows may be subject to additional product terms and privacy notices. This public website notice should not be treated as a complete description of the web app unless it is updated to say so expressly.
When needed, we may update this Privacy Policy or provide additional notices explaining what app or product data is collected, how it is used and what choices users have.
13. Security
We use reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
However, no website, email system or online service is completely secure.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time, especially as Moontel develops the public website and related product services.
If we make material changes, we will take reasonable steps to make the updated Privacy Policy available on the website.
The "Last updated" date shows when this Privacy Policy was last revised.
15. Contact
For privacy questions or requests, contact us at: