Firsty Free Not Showing? Why It Happens and What to Use Instead

You opened the Firsty app expecting the free plan, and it simply is not there.

No Firsty Free option, or a message that it is not available for you. In most cases nothing is broken. Firsty Free is an eligibility-based product: the app decides whether to show it based on your phone number's country, your current location, your device and the state of your app. This guide walks through each rule as Firsty documents it, what you can check yourself in two minutes, and what to use if the free tier never appears for you. Sources were checked on 12 June 2026.

Is Firsty Free still available in 2026?

Yes. As of 12 June 2026, Firsty's website still advertises the free tier ("Watch ads. Zero costs") and its help centre maintains an active article explaining how Firsty Free works. So if the option is missing from your app, the product has not been discontinued. You are most likely outside one of its eligibility conditions, and some of those you can fix.

It is worth being precise here, because forum threads often claim Firsty Free is "gone". The accurate statement is: Firsty Free is eligibility-based, ad-funded and limited, and it may not appear for every user depending on country, phone number, location, app status or product availability.

Why is Firsty Free not showing in my app?

Firsty's help centre (accessed 12 June 2026) describes the conditions that control whether the free tier appears. Work through them in order.

1. Your phone number's country is not on the eligible list

Firsty Free is available only if your registered phone number originates from one of the countries on Firsty's eligibility list. The list covers North America, much of Europe, five South American countries, five Asian countries and Australia and New Zealand. Firsty itself notes this list is much shorter than the list of countries you can visit.

The United Kingdom is on the eligible list as of 12 June 2026. So if you registered with a UK number and still cannot see Firsty Free, your number is not the problem; check the next conditions.

2. Your current location is not supported

Eligibility also depends on where you are right now. You can have an eligible phone number and still not see the free tier in an unsupported location. If Firsty Free was visible at home and vanished mid-trip, this is the likely cause.

3. Your phone is not recognised as eSIM-compatible

Firsty Free is offered together with installing a Firsty eSIM. If the app does not recognise your phone model as eSIM-compatible, the free tier may not appear even when your country and location qualify. If you are not sure whether your phone supports eSIM, our eSIM device compatibility guide covers the common models.

4. Your app is out of date

Firsty lists an outdated app among the reasons the free tier may be missing. Update from the App Store or Google Play, restart the app, and check again.

5. You hit the daily limit

Firsty Free includes up to 300 MB of data every 24 hours. Once you reach the cap, watching new adverts is paused until the next day. If the free tier shows but will not give you a new session, this is usually why, and it resolves on its own.

What does Firsty Free include when it works?

A quick reality check helps you decide whether it is worth troubleshooting. Per Firsty's help pages (accessed 12 June 2026):

• One short advert unlocks 30 minutes of internet. Adverts can be stacked back to back, up to 12 in a row.
• Data is capped at up to 300 MB every 24 hours.
• Speeds vary between 256 Kbps and 1 Mbps depending on location.
• Firsty positions it for messaging, maps, email and basic browsing, not heavy use.

If that profile fits your needs and you clear the eligibility checks, Firsty Free is a solid tool. If it does not, an alternative model may serve you better.

What should I check before assuming Firsty Free is unavailable?

Two minutes of checks, in order:

1. Update the Firsty app, then fully close and reopen it.
2. Confirm the country of the phone number on your account is on Firsty's eligible list (the UK is).
3. Confirm your current location is supported for the free tier.
4. Confirm your phone supports eSIM and is recognised by the app.
5. Think back over the last 24 hours: if you already used around 300 MB, wait for the daily reset.

If all five pass and the option still does not appear, the remaining causes sit on Firsty's side (product availability in your market), and there is no user-side fix.

What can I use if Firsty Free does not work for me?

If the free tier never appears, or its session model does not fit you, there are two directions worth knowing about. For the full comparison, see our guide to the best Firsty alternatives.

The short version:

• Prepaid travel packs (Nomad, Airalo, GigSky) cost money but remove all eligibility doubt: you buy a fixed bundle for a destination.
• Survey-powered free data (Moontel) keeps the price at zero but changes what you give: matching surveys completed in the app instead of adverts watched before each session. If avoiding payment details matters to you, see how a free eSIM with no credit card actually works.

How is Moontel different from Firsty Free?

Moontel is honest about having rules too: data is unlocked through matching surveys inside the web app. The difference is the model.

• You unlock free mobile data in advance, then spend it when you need it. There is no advert to watch before each session and no daily reset to wait for.
• The eSIM is designed to be installed once and kept, so it also works as a backup eSIM for weak Wi-Fi, outages and end-of-month data gaps, in the UK and across 218 supported countries and destinations.
• No credit card required at any point. Level 01 starts free.

If Firsty Free keeps hiding from you, that combination is the closest thing to a structural fix: a free data line that does not depend on watching adverts.

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FAQ

Is Firsty Free shut down?

No. As of 12 June 2026, Firsty's website and help centre still describe and advertise the free tier. If you cannot see it, an eligibility condition is the likely cause, not discontinuation.

Why can't I get Firsty Free?

Per Firsty's help centre, the free tier depends on your registered phone number's country, your current location, your device being recognised as eSIM-compatible, and your app being up to date. The 300 MB daily cap also pauses sessions once reached.

Does Firsty Free work in the UK?

Yes. The United Kingdom is on Firsty's list of eligible phone number countries as of 12 June 2026. UK users can still lose access temporarily in unsupported locations or after hitting the daily cap.

How much free data does Firsty Free give per day?

Up to 300 MB every 24 hours, at speeds between 256 Kbps and 1 Mbps, unlocked in 30-minute sessions per advert watched.

Is Firsty Free fast enough for streaming?

Firsty positions the free tier for messaging, maps, email and basic browsing. At 256 Kbps to 1 Mbps, video streaming is not what it is designed for.

What can I use instead of Firsty Free without watching ads?

Moontel offers free mobile data you unlock through matching surveys instead of ad sessions, on a permanent second eSIM with no credit card required to start.

Free mobile data without ad sessions

Moontel is a permanent second eSIM. Matching surveys unlock free mobile data, with no adverts before each session and no credit card required.

Install once.
Keep it across 218 supported countries and destinations.
Use it when you need internet.

Start now — it’s free See how Moontel works